About is the official source for products designed by the Awkward Yeti. If your question isn't addressed below, you can contact store support here. Emails are usually answered within 1-2 business days.

Frequently Asked Questions

We process orders Monday - Friday during regular business hours. After your order is placed, we'll get it packed and shipped within 1-3 business days. *Please allow us 1-4 business days to process orders during the months of November and December.

For domestic orders please visit, and click "I need to manage a package I'm receiving" and follow the instructions.

For international delivery instructions, please visit UPS tracking and enter your tracking number where you can see your parcel's progress.  There is a space to leave a note for your driver.  If your package is out for delivery, a note on the door is the best option, as the driver may not receive electronically communicated information. 

Yes!  We ship worldwide, and have yet to meet a place where the Awkward Yeti has not visited.

Domestic orders typically arrive in 3-5 business days.

International orders can take 2-4 weeks to arrive to allow for customs processing.

Customs fees are NOT collected at checkout if shipping via USPS.

Customs and duties fees ARE collected at checkout is shipping UPS iParcel Services.

Shipping prices are determined by a parcel's weight and box dimensions. 

Poster prints will ship separately to minimize damage while in transit. 

Delivery to a hotel:

We will ship to any address you indicate.  For hotel deliveries, please contact the front desk to alert them to your parcel.  Keep in mind our order processing and typical domestic delivery times.